1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
1.2 These terms may have changed since you last reviewed them. These terms were last updated on 8 November 2022.
Different rights for business customers and consumers. In some areas you will have different rights under these terms depending on whether you are a business or consumer. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a consumer if:
(a) you are an individual; and
you are buying products from us for your personal use (not for use in connection with any trade, business, craft or profession).
1.3 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are The Cashmere Caveman Co, Wild Kitchens Limited incorporated and registered in England and Wales with company number 10939430 whose registered office is at 5 Stratford Place, London, W1C 1AX. Our registered VAT number is 337640104.
How to contact us. You can contact us by telephoning our customer service team on 01747 442570 or by writing to us at [email protected].
2.2 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we accept your order. Our acceptance of your order will take place when we email you to confirm that we have accepted it, at which point a contract will come into existence between you and us.
Sometimes we reject orders. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources, because we cannot verify your age (where the product is age-restricted), because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified. When this happens, we let you know as soon as possible and refund any sums you have paid.
3.2 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. OUR RIGHTS TO MAKE CHANGES
We may change the product to comply with relevant laws and regulatory requirements, and to implement minor technical adjustments and improvements.
6. OUR PRODUCTS
6.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we try to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
6.2 WildKitchens, customised, bespoke and personalised products. If we are making, customising, or otherwise supplying any products using details, drawings, information or a specification you have given us, you are responsible for ensuring that these are correct.
7. PRICE AND PAYMENT
7.1 Product prices (excludes WildKitchen). The price of the product (which includes applicable VAT and duties) will be the price indicated on our website when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 7.4 for what happens if we discover an error in the price of the product you order.
WildKitchen prices. The price for a WildKitchen and for related installation services (which prices include applicable VAT and duties) will be the latest prices that we quote to you in writing within the 30 days before you place your order for the WildKitchen.
7.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
What happens if there is a pricing error. It is always possible that some of the products may be incorrectly priced on our website. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised as a mispricing, we may end the contract, refund you any sums you have paid, and require the return of any goods provided to you.
7.3 How and when you must pay (excludes WildKitchen). We accept payment with Paypal or such credit and debit cards as are listed on our website during the ordering process. You must pay for the goods and any services before we dispatch the goods. We charge you when we dispatch the goods to you.
How and when you must pay for the WildKitchen and related installation services. We accept payment with BACS. You must pay for the WildKitchen and (if applicable) our WildKitchen installation services in the following instalments:
(a) £10,000 when you place your order for the WildKitchen;
the balance of the price for the WildKitchen at least 10 days before the delivery date that we have agreed with you; and
(b) if we install the WildKitchen for you, you must pay the price for our installation services as indicated in clause 7.2 within five days after the installation is completed.
7.4 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% a year above the base rate of the Bank of England from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
You have no set-off rights if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
8. PLANNING PERMISSION AND DECKING FOR WILDKITCHENS
8.1 You are responsible for planning permission. It is your responsibility to check with the relevant local planning authority if planning permission is necessary to install the WildKitchen at your chosen site and if so to apply for planning permission.
We will rely on the information that you give us about planning permission. This clause 8.2 only applies if your order includes WildKitchen installation services. We will ask you before accepting your order if planning permission is needed to install the WildKitchen at your chosen site. We do not accept orders for WildKitchen installation services where we are told that planning permission is needed for the installation, until suitable planning permission has been granted. We will not be liable to you in relation to any breach of planning laws or regulations.
8.2 If you realise planning permission is required at a later stage. If you have told us that planning permission is not needed to install the WildKitchen at your chosen site but become aware afterwards that planning permission is required, then you must notify us of that fact as soon as possible and the timing of your notice may have different consequences as indicated in clause 9.11.
You are responsible for installing decking. If your order includes WildKitchen installation services, before accepting your order we will give you the specification of the decking that you must install in preparation for us to install the WildKitchen at your chosen site. You are responsible for installing this decking in accordance with our specification before the delivery date that we agree with you, at your own cost. If you do not, then we may delay as indicated in clause 9.12.
8.3 Your rights to the installation site. If your order for the WildKitchen includes installation services, you will be deemed to warrant to us that you are the owner of your chosen installation site and that you have all required ownership and other rights to install the WildKitchen at that site.
9. PROVIDING THE PRODUCTS
9.1 Delivery costs. For goods other than a WildKitchen, the costs of delivery will be as displayed to you on our website. The costs of delivery of a WildKitchen will be as indicated in our written quote to you for the WildKitchen.
When we will provide the products.
(a) If the products are goods. After accepting your order, we will contact you to agree a delivery date. It may take us longer than 30 days to deliver some goods and an estimated delivery time will be stated on the relevant product page on our website where this is the case. The delivery date for a WildKitchen will usually be around 12 weeks after we accept your order.
If the products are one-off assembly, installation or other services. We will begin the services on delivery of the goods or on such later date we agree with you.
9.2 We are not responsible for delays outside our control. If our supply of any goods or services is delayed by an event outside our control, such as bad weather, then we will contact you to let you know and do what we reasonably can to reduce the delay. As long as we do this, we will not be liable to you for the delay. If there is a risk of substantial delay and the event is outside of your control, you may contact us to end the contract and receive a refund for any products you have paid for but not received, less any costs we have incurred under the contract before it is ended.
If you are not at home when the product is delivered. If no one is available at your address to take delivery, and the products cannot be posted through your letterbox, or left in a safe place or with a neighbour according to the instructions you provide when you make your order or that you subsequently give to the courier (so long as your instructions are accepted by the courier), we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
9.3 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 12.2 will apply.
If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged, we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 12.2 will apply.
9.4 When you become responsible for the goods. Goods will be your responsibility from the time we deliver the goods to the address you gave us or when you collect from a local depot.
When you own goods. You own goods once we have received payment in full.
9.5 If you do not give us information we need. We may need certain information from you so that we can supply the products to you, for example, confirmation of access requirements for delivery or about planning permission for a WildKitchen. If so, this will be stated or discussed with you before we accept your order. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 12.2 will apply), or suspend the supply of the products and charge you an additional sum to compensate us for any extra work that is required or extra costs that we incur as a result. We will not be liable for supplying any products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or by you giving us incomplete or incorrect information.
WildKitchen: If you do not pay on time. We may suspend delivery of the WildKitchen if you have not made any payment on or before the required payment date. If this happens, we will contact you after we receive full payment to agree a new delivery date and we may charge you additional costs incurred or to be incurred by us connected with the late payment or rearranging delivery. Until all overdue payments are made, we may end the contract for non-payment as indicated in clause 12.
9.6 WildKitchen: If you notify us late about planning requirements. If you notify us that planning permission is needed to install the WildKitchen at your chosen site after we accept your order (and you told us before placing your order that planning permission is not required), and your order includes installation services, then the timing of your notice may have different consequences:
(a) if this is after you pay the deposit but before we deliver the WildKitchen, we may suspend delivery of the WildKitchen. If so, we will contact you to agree a new delivery date after satisfactory planning permission is granted and we may charge you additional costs incurred or to be incurred by us connected with rearranging delivery. Until we agree a new delivery date with you, you may end the contract at any time and we may end the contract if planning permission is refused, granted subject to unacceptable conditions, or not granted within a reasonable time of the original delivery date. If either of us end the contract in these circumstances, clause 11.5(a) or clause 12.2 will apply, as applicable;
if during our installation of the WildKitchen at your chosen site, we may suspend providing our installation services. In this case, we will contact you to arrange a date for us to complete these services after satisfactory planning permission is granted and we may charge you an additional sum to compensate us for any extra costs that we incur connected with rescheduling the installation. Until we agree a date with you to resume the installation, you may end the contract at any time and we may end the contract if planning permission is refused, granted subject to unacceptable conditions, or not granted within a reasonable time of the original delivery date. If either of us end the contract in these circumstances, clause 11.5(a) or clause 12.2 will apply, as applicable; or
(b) if after we have installed the WildKitchen at your chosen site, you will not be entitled to any refund of the price of the WildKitchen or our installation services, or to any compensation from us. Please refer to clause 16.
9.7 WildKitchen: If you have not installed suitable decking. This clause 9.12 only applies if your order includes WildKitchen installation services. If you have not installed the decking as indicated in clause 8.4 before the delivery date that we have agreed with you, or if the decking does not comply with our specification, we may suspend the supply of our installation services without any liability to you. After this preparatory decking work is properly completed, we will contact you to agree a new installation date and we may charge you an additional sum to compensate us for any extra costs that we incur or will incur connected with rearranging our installation services. If you do not install the decking in accordance with our specification within a reasonable time of the original delivery date, then we may end the contract, and if we do, clause 12.2 will apply.
10. RIGHT TO CHANGE YOUR MIND IF YOU ARE A CONSUMER
10.1 Your legal right to change your mind. If you are a consumer then, for most of our products bought online you have a legal right to change your mind within 14 days and receive a refund, subject to certain conditions and deductions as set out below.
When consumers cannot use the legal right to change their minds. Your right as a consumer to change your mind does not apply in respect of and order for:
(a) customised, bespoke or personalised goods;
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
(b) services, once these have been completed.
10.2 How long consumers have to change their minds. If you are a consumer, if you change your mind about a product you must let us know no later than 14 days after:
(a) the day we deliver your product, if it is goods. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery; or
the day we confirm we have accepted your order, if it is for a service, such as installation services.
11. HOW TO END THE CONTRACT
11.1 How to tell us you want to end the contract. To let us know you want to change your mind or otherwise exercise a right to end the contract, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 01747 442570 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.
By post. Print off this form (click link) and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it, and your name and address.
11.2 Returning the product to us. If you end the contract for any reason after products have been dispatched to you or you have received the products, you must return them to us. Returns are at your own cost unless the product is faulty or misdescribed, or we agree otherwise with you in writing. You must either return the goods in person to where you bought them, post them back to us at the address on the delivery notice, or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01747 442570 or email us at [email protected] for a return label or to arrange collection. If you are a consumer exercising your right to change your mind, you must return the goods to us within 14 days of telling us you have changed your mind.
What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.
11.3 How we will refund you. If you are entitled to a refund under these terms, we will refund you by the method you used for payment. However, we may make deductions from the refund, as described below.
When we may make deduction from refunds.
(a) If you end the contract because of a planning issue. If you end the contract under clause 9.11, we will refund any money you have paid in advance for products we have not supplied but we may deduct or charge you compensation for any costs we have incurred and products we have supplied under the contract before it is ended, such as pre-booked site visit accommodation and travel costs.
If you are a consumer exercising your right to change your mind and discretionary returns. If you are exercising your right to change your mind or we agree to a return of the product where it is not faulty or misdescribed, we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be acceptable in-store. For example, we may reduce your refund if the product’s condition is not “as new”, price tags or other labels have been removed, the packaging is damaged, or any parts are missing. In some cases, no refund may be due if you have mistreated the product. We may also deduct from any refund an amount for assembly, installation and other services supplied in relation to the returned products. If we refund you the full price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount according to the reduction in value.
11.4 When your refund will be made. We will make any refunds due to you as soon as possible. However, if you are a consumer exercising your right to change your mind then:
(a) if the product is goods and we have not offered to collect them, your refund will be made within 14 days of receiving the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 11.2; or
if the product is services, your refund will be made within 14 days of your telling us you have changed your mind.
12. OUR RIGHTS TO END THE CONTRACT
12.1 We may end the contract if you break it. We may end our contract with you for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, access information for delivery, or you have provided us with incorrect or incomplete information;
(b) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
you do not, within a reasonable time, allow us access to your premises to supply any services;
(c) in the case of a contract which includes WildKitchen installation services, you do not, within a reasonable time of the original delivery date, install the decking as required by clause 8.4; or
in the case of a contract includes WildKitchen installation services, we have a right to do this under clause 9.11 because of an issue with planning permission.
12.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 12.1, we will refund any money you have paid in advance for products we have not supplied but we may deduct or charge you compensation for any costs we have incurred and products we have supplied under the contract before it is ended, and any costs we incur connected with your breaking the contract.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product, as far as is reasonably possible, and will refund any sums you have paid in advance for products which will not be provided.
13. IF THERE IS A PROBLEM WITH THE PRODUCT
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 01747 442570 or write to us at [email protected] or by post to Ashgrove Farm, Ashmore, Wiltshire SP5 5AW.
14. RIGHTS OF CONSUMERS FOR DEFECTIVE PRODUCTS
14.1 If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
|Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
If your product is goods, for example furniture or cooking accessories, the Consumer Rights Act 2015 says that goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
(a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
(b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
(c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If your product is services, for example assembly or installation services, the Consumer Rights Act 2015 says:
(a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
(b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
(c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
14.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you, must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01747 442570 or email us at firstname.lastname@example.org for a return label or to arrange collection.
You must not alter the products. The quality of our products shall not be regarded as unsatisfactory by virtue of any defect arising:
(a) because you failed to follow our written instructions or recommendations as to the storage, assembly, installation, commissioning, use, or maintenance of the product;
as a result of us following any drawing, design, instruction or specification supplied by you;
(b) if you alter or repair the product without our written consent; or
as a result of fair wear and tear, wilful damage, negligence other than our own, or abnormal working conditions.
15. RIGHTS OF BUSINESSES FOR DEFECTIVE PRODUCTS
15.1 If you are a business customer, we warrant to you that on delivery, any goods shall:
(a) conform in all material respects with their description;
be free from material defects in design, material, and workmanship;
(b) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.
15.2 Subject to clause 15.3, if:
(a) you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 15.1;
we are given a reasonable opportunity of examining such product; and
(b) you return such product to us at our cost,
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
15.3 We will not be liable for a product’s failure to comply with the warranty in clause 15.1 if:
(a) you make any further use of such product after giving a notice in accordance with clause 15.2(a);
the defect arises because you failed to follow our oral or written instructions or recommendations as to the storage, assembly, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
(b) the defect arises as a result of us following any drawing, design, instruction, or specification supplied by you;
you alter or repair the product without our written consent; or
(c) the defect arises as a result of fair wear and tear, wilful damage, negligence other than our own, or abnormal working conditions.
15.4 Except as provided in clause 15.2, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 15.1.
These terms shall apply to any repaired or replacement products supplied by us under clause 15.2.
16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE IF YOU ARE A CONSUMER
16.1 We do not compensate consumers for all losses caused by us. If you are a consumer, we are responsible for loss or damage you suffer caused by us breaking this contract, unless the loss or damage is:
(a) unexpected or unforeseeable. Loss or damage is unforeseeable if it is not obvious it will happen or if, before we accept your order, we did not know that it might happen;
caused by a delaying event out our control. This exclusion applies as long as we have complied with the steps indicated in clause 9.3;
(b) avoidable. Loss or damage will be avoidable if you could have avoided it by taking reasonable action; or
a business loss. If you use the products for any commercial, business or re-sale purpose, our liability to you will be limited as set out in clause 17; or
(c) related to any breach of planning laws or regulations, or to any breach of property covenants or restrictions.
16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 14.1, and for defective products under the Consumer Protection Act 1987.
When we are liable for damage to your property. If we are providing any installation or other services at your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property, including any that we discover while providing the services.
17. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
17.1 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
(b) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
defective products under the Consumer Protection Act 1987; or
(c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
17.2 Except to the extent expressly stated in clause 15.1, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
If you are a business, then, except as indicated in clause 17.1:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
18. HOW WE MAY USE YOUR PERSONAL INFORMATION
19. COPYRIGHT NOTICE
19.1 Copyright (c) 2023. The Cashmere Caveman Co, Wild Kitchens Limited. All rights reserved.
19.2 Subject to the express provisions of these terms and conditions:
(a) We, together with our licensors, own and control all the copyright and other intellectual property rights in this website and the material on this website (including, without limitation, text, images, and videos), and (b) All the copyright and other intellectual property rights in this website and the materials on this website are reserved.
20. INTELLECTUAL PROPERTY RIGHTS
20.1 The Website contains proprietary and confidential information that is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Website or the Content, in whole or in part, unless authorized by us to do so in writing.
21. Licensing of Website Content
21.1 You may view, download for caching purposes only, and print pages, files, images or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
21.2 You must not:
(a) republish material from this website (including republication on another website); (b) sell, rent or sub-license material from the website; (c) show any material from the website in public; (d) reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; (e) edit or otherwise modify any material on the website; (f) redistribute material from this website, except for content specifically and expressly made available for redistribution.
21.3 Reporting Infringements
21.4 If you believe that any content on our website infringes on your copyright, please contact us according to the following procedure. Provide a written communication with the following information:
(a) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. (b) Identification of the copyrighted work claimed to have been infringed. (c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity. (d) Your address, telephone number, and, if available, an email address at which the complainant may be contacted. (e) A statement that the complainant has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner. (f) A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
22. OTHER IMPORTANT TERMS
22.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
23.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
24.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
25.4 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim.